Frequently Asked Questions

Production times vary depending on the piece. Ready-to-ship jewelry typically leaves the studio sooner, while made-to-order and custom pieces require additional time for fabrication and finishing.

Many pieces are made individually or produced in small quantities rather than mass-produced. Product pages will indicate whether an item is ready to ship or made to order.

Contact us as soon as possible. If production has not begun, changes may be possible. Once fabrication has started, some changes may require an additional charge or may no longer be possible.

Yes. Custom work ranges from straightforward modifications and recreations to completely original pieces designed from the ground up.

For straightforward projects, send an email with reference images or sketches, a description of what you would like, your preferred materials, approximate budget, and desired completion date. More involved projects can begin with a consultation.

Often, yes. A photograph can be used as a reference, although the finished piece may need to be interpreted or redesigned depending on construction, proportions, materials, and available information.

Yes. Existing jewelry, gemstones, or sentimental pieces can sometimes be incorporated into a new design. Each project is evaluated individually.

For the most accurate fit, we recommend having your finger professionally measured by a jeweler. Ring sizing can vary slightly depending on the width, profile, and construction of the ring.

Many rings can be resized, but not every design allows it. Eternity bands, highly detailed rings, unusual materials, and certain stone settings may have limitations.

Yes. Wider bands often feel tighter than narrow rings and may require a slightly larger size.

Pieces may be available in precious metals including gold and platinum, depending on the design. Available metal options are listed on each product page.

Selected designs may be created with either natural or lab-grown diamonds. Available options will be shown on the product page or can be discussed before ordering.

In many cases, yes. Some designs can be modified with different gemstones, diamond qualities, or precious metals. Contact us for availability and pricing.

Jewelry made and finished individually can have subtle variations. These small differences are part of the character of a piece made rather than mass-produced.

Each piece is developed with close attention to design, construction, proportion, stone setting, and finishing. Specific production details may vary by collection and piece.

Yes. If you already know what you are looking for, you can contact us directly. For a more involved design or stone-selection process, a consultation may be the better option.

Yes. A band can often be designed around the shape and proportions of an existing engagement ring for a more integrated fit.

Yes. Matching or complementary bands can be created while still allowing each ring to have its own proportions, materials, or details.

Remove fine jewelry before activities that may expose it to unnecessary impact, chemicals, abrasives, or extreme pressure. Store pieces separately when they are not being worn.

Many pieces are designed for regular wear, but all fine jewelry benefits from reasonable care. Rings experience more impact than earrings, necklaces, and many other pieces.

Yes. Pieces worn frequently—especially rings with gemstones—should be inspected periodically to make sure stones remain secure and settings remain in good condition.

Yes. When tracking is available, shipping information will be provided once your order has been dispatched.

International availability may vary by destination. Shipping costs, duties, taxes, customs requirements, and import fees can also vary by country.

Sometimes. Rush production depends on the piece, materials, stone availability, and current production schedule. Contact us before ordering if you have a specific deadline.

Return eligibility depends on the type of item purchased. Standard pieces, made-to-order pieces, resized jewelry, personalized pieces, and custom jewelry may have different conditions.

Because custom pieces are created specifically for an individual customer, they are generally subject to different terms than standard merchandise. Please review the Custom Jewelry Policy before beginning a project.